The last year I was fortunate to get some funding from IT-Funk (Norwegian Research Council, and the RTD program on ICT for the disabled) to investigate challenges on universal design to web based information and services. For a more complete list of findings and results – do not hesitate in contacting me.
We found that the main principle in ensuring universal design is – Predictability – and that the ICT environment is familiar and recognisable, so that when we move from one information domain to another – some of the common functionality is predictable, and there is no need to learn a new interaction design and interaction logic for each domain – or each service.
The Predictable Web Project was established as a result of new legislation in Norway, the “Discrimination and Accessibility Act”. According to this act, all new ICT should be “universally accessible” by 2011, and existing ICT systems should be “universally accessible” by 2021.
The goal of the predictable web project was to identify areas that need standardisation and common specifications, to ensure that web based information and services would be universally accessible.
Types of accessibility
When discussing accessibility to web-based information and services, we have identified at least three different approaches that have to be met to ensure universal accessibility.
Syntactic Accessibility.
This is the coding sent to the browser device used for presenting the information. This is usually information that is – or should be – in compliance with the W3C/WAI criteria, such as WCAG and ARIA. This accessibility approach is managed from a “sender’s perspective” on accessibility: Coding is added to accommodate different assistive technologies, used by people with disabilities. It is quite easy to check for syntactic accessibility, because there is coding embedded in the information sent to the browser; and normally the browser is replaced with an automatic engine checking for accessibility-enabling elements and accessibility attributes.
Semantic Accessibility.
It is not sufficient that a person can access the information; the capability to understand and interpret the information is equally important. To ensure semantic accessible information and services, the systems providing the information must behave in the same way and behave more predictable with respect to basic elements, such as how menus are organised; where the different semantic elements are located on a page.
The reason for this requirement is to avoid that a person entering a new web-domain or a service should have to use time to learn to navigate and use these services. This is important, especially with regard to elderly and people with cognitive problems.
It is also important that similar concepts and functionality are called the same, i.e. use the same vocabularies and terminology.
It is also important to acknowledge the fact that Europe is a multicultural society, and many Europeans have another language as their mother tongue than the official language of the government. To ensure that everyone can interpret the information, different scaffolding solutions are needed, such as automatic translation and specific terminology explained in different languages and adjusted to a proper cultural context.
Procedural accessibility.
Another important dimension in universal accessibility is how you interact with the information system. This is especially important with regard to public (eGovernment) services. Procedural accessibility ensures that similar services have the same sequencing of events and the same patterns of interaction based on the information entered into a system.
As an example: When you are paying your bills using an on-line banking service, there is no reason why the sequencing of events and how you enter the necessary information are different among all on-line banking systems. If you have investigated a lot of time to be able to use a service efficiently, you are not likely to change to a different provider that have a different set of sequence for performing the same task. The same goes for all services.
All three dimensions; syntactic, semantic and procedural accessibility must be addressed to ensure that a web-based information system is universally designed and can accommodate most users, including people with disabilities.
Individual accessibility and adaptability
In addition, there is a new standard, ISO/IEC 24751:2008, that offers a different perspective, where the users are in the centre. This new standard provide a mechanism for users to specify how they would prefer that information are presented. The users could specify a range of different properties indicating how information should be presented to ensure that they could access the information. There are also provisions for a service and a resource to specify which of the personal preferences that could be met by this service. This could be used as a way of filtering out systems and resources that are not capable of meeting the preferences of a user.
Combining this new standard with principles mentioned for universal design would increase the accessibility to web resources.
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